Right of return

Sales of products via the Internet are governed by articles 45 to 67 of Legislative Decree 206/2005 (Consumer Code).
This legislation provides in favor of the consumer the right to withdraw from contracts or contractual proposals, guaranteeing him the right to return the purchased product and to obtain reimbursement of the expenses incurred.
The right of withdrawal does not apply to sealed goods that do not lend themselves to being returned for hygienic reasons or related to health protection that have been opened after delivery.

The Customer is responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the products:

  • the right of withdrawal applies to products in their entirety
  • the returned product must be received in the same conditions of receipt, NOT USED, in the normal state of conservation
  • complete with all its parts (accessories, cables, instruction manuals, etc)
  • complete with original packaging

The right of withdrawal is reserved exclusively for consumers (natural persons who purchase goods not for purposes related to their professional, commercial or entrepreneurial activity), therefore it cannot be exercised by legal persons and by natural persons acting for purposes related to the activity professionally carried out.

The costs of returning the product are charged to the customer.

Procedures and times for exercising the right of withdrawal

The Customer has a period of 14 (fourteen) days to withdraw.

The withdrawal period ends after 14 (fourteen) days from receipt of the goods or, in the case of services, from the conclusion of the contract.

Within this period, the Customer must make the return request by filling out the form at this address.

Refund procedures and times

Pursuant to article 56 of Legislative Decree 206/05, INDORS Snc will refund all payments within 14 (fourteen) days from the date on which it became aware of the Customer's exercise of the right of withdrawal, including delivery costs (with the exception of additional costs resulting from the possible choice of a type of delivery other than the least expensive type of standard delivery); in any case, the Customer will not have to bear any costs as a consequence of this refund.

INDORS Snc may withhold the reimbursement until it has received the product intact or until the Customer has demonstrated that he has returned the goods, depending on which situation occurs first.

For purchases made with one of the following payment methods:/p>

  • cash on delivery
  • Bank transfer

INDORS Snc will reimburse by bank transfer.
For purchases made by credit card payment, the refund will be made by reversing the transaction directly on the credit card.
For purchases made through PayPal payment, the refund will be made by crediting the Customer's account.
For purchases made by paying with Easygift Coupons / Cards, the Customer will be entitled to have the coupons restored.

Withdrawal by the Supplier

INDORS snc di Inciso Domenico & C. has the right to withdraw from the sales agreement within 30 days from the date of the order by providing the customer with a simple motivated communication
a) if it is impossible to fulfill the requested order due to the unavailability, even temporary, of the ordered product (pursuant to Article 54, paragraph 2 of Legislative Decree 206/05).
b) if there are reasons such as to render the transaction not executable under the normal conditions and procedures envisaged.
In such cases, the customer will only be entitled to a refund of any sum already paid.